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FAQ

What payment methods do you accept?

We currently accept payments through our website via Paypal or direct deposit payment to our account. We also accept phone orders with payment via direct deposit to our account.

Is my payment secure?

Payment security is our priority, we do not retain billing information, and we use Paypal to process your transaction, where all payments will be made over a secure encrypted connection this is as secure as online ordering can be.

Are my personal details safe?

Yes, we take your privacy very seriously. We will never disclose your personal information to a third party. Any personal details you provide will only be used by Bowerhouse to administer our email newsletter or process your orders. Please review the Privacy Policy for further information.

What if an item I want to order is marked as ‘sold out’ on the website?

Many of our items are one of a kind and most items are hand made in limited quantities. If an item you love is ‘sold out’ on our website, don’t hesitate to email us to let us know, we will be able to let you know if we have the item on re-order, or if we have a similar piece on hand.

How much does delivery cost?

Shipping charges are based on your total shopping basket value, please see the shipping charge thresholds below;

Shopping Basket Value           Shipping Charge

$0.00 - $50.00                         $6.00

$51.00 - $170.00                     $12.00

$171.00 - $420.00                   $30.00

421.00 - $500.00                     $50.00 

$501.00 - $1000                      $75.00 

How long will it take for my order to be delivered?

The shipping time varies between the different products. The shipping information for each product is displayed on the item’s product page on the delivery tab.

Can you deliver to Post Office Boxes?

Yes, for most items we can, but we cannot send larger, bulky items (such as Bar Carts) to PO boxes because these products are delivered via courier and require a signature upon delivery. Please check the delivery tab on each product to see if the items is delivered using a courier.

Can I collect my order in person? 

For Perth based customers you do have the option to collect your order and for the shipping costs to be waived, please Contact Us to enquire or arrange this prior to placing your order.