Ordering & payment

Our goal is to ensure the ordering process is as quick and easy as possible; We wont ask you to fill in unnecessary forms, we only ask you the information we need to process and ship your order. Shipping cost and information is displayed on the product page so the total cost is known upfront before you commence the checkout process. If you have any questions at all in regards to the order process please don't hesitate to contact us.

Once your order is placed you will receive an order confirmation email for reference. We will send a follow up email to confirm when your order has been shipped. 

Payment methods accepted;

We currently accept payment by direct deposit transfer, Paypal and Visa & MasterCard credit cards.

Payment security;

We have taken every measure to ensure your payment is as safe and secure as possible.
Credit card transactions are processed by Securepay, who are owned by Australia Post & considered Australia's leading, most trusted payment processor. They use Level 1 Service Provider PCI DSS Compliance, and provide the most secure payment platform available market. Personal/payment information is encrypted and securely processed without you leaving the the security of the Bowerhouse website.
We also utilise Paypal, one of the safest available payment platforms to accept online payments and all personal/financial information is encrypted so that transactions are secure.

To order over the phone;

Phone orders are welcome, Call us on 0420 814 987 to provide your order details and we will advise you of our account details for you to make a direct bank deposit payment. Once the funds have cleared we will dispatch your order within 1-2 business days.